Backstage Pass: Ep. 25 - Jay Baer Spills the Te(quil)a on What AI Will Never Replace
jay baer bio
Jay Baer is a business growth and customer experience expert, advisor, researcher, author, and analyst.
He has spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and keep more customers.
A 7th-generation entrepreneur, Jay has written seven best-selling books on marketing and customer experience, and founded five multimillion-dollar companies.
Jay is an inductee into the professional speaking hall of fame, and travels globally teaching business growth principles to in-person audiences.
This year, Jay was voted the #1 Global Guru for marketing, and the #2 Global Guru for customer experience.
Also the creator of multiple award-winning podcasts, Jay currently hosts The Spirit Guides show, about the entrepreneurial journey of the world’s top content creators.
A lover of plaid suits and a hater of red tape, Jay is also the world’s #2 tequila influencer, publishing 25 videos per month on Instagram, TikTok, and beyond.
show notes
In this episode of Backstage Pass, Gail Davis sits down with Jay Baer - business growth and customer experience expert and 2nd most popular tequila influencer in the world! Jay shares the keys to customer loyalty amidst the evolving landscape shaped by AI and actionable strategies for maximum impact.
Show Notes
In this engaging conversation, Jay Baer, a Hall of Fame speaker and expert in business growth and customer experience, shares insights on the importance of speed in customer service and the unique branding strategy he employs through his passion for tequila. He emphasizes actionable strategies for businesses to enhance customer experience and loyalty, while also discussing the role of personal branding and the importance of having a speaker manager in the industry.
Key topics in this episode include:
Jay Baer is a presentist, focusing on current customer needs.
Speed is the most critical factor in customer experience today.
Businesses must be quick, clear, and kind to retain customer loyalty.
AI will significantly change customer expectations in the near future.
Word of mouth marketing is essential and must be activated on purpose.
Tequila has become a unique differentiator in Jay's branding strategy.
Effective presentations should provide actionable insights for immediate implementation.
The importance of personal branding in a competitive market cannot be overstated.
Visit gdaspeakers.com to learn more about bringing Jay Baer to your next event!