Backstage Pass: Ep. 25 - Jay Baer Spills the Te(quil)a on What AI Will Never Replace

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Backstage Pass: Ep. 25 - Jay Baer Spills the Te(quil)a on What AI Will Never Replace

Backstage Pass: Ep. 25 - Jay Baer Spills the Te(quil)a on What AI Will Never Replace

jay baer bio

Jay Baer is a business growth and customer experience expert, advisor, researcher, author, and analyst.

He has spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and keep more customers.

A 7th-generation entrepreneur, Jay has written seven best-selling books on marketing and customer experience, and founded five multimillion-dollar companies.

Jay is an inductee into the professional speaking hall of fame, and travels globally teaching business growth principles to in-person audiences.
This year, Jay was voted the #1 Global Guru for marketing, and the #2 Global Guru for customer experience.

Also the creator of multiple award-winning podcasts, Jay currently hosts The Spirit Guides show, about the entrepreneurial journey of the world’s top content creators.

A lover of plaid suits and a hater of red tape, Jay is also the world’s #2 tequila influencer, publishing 25 videos per month on Instagram, TikTok, and beyond.

Learn more about jay baer

show notes

In this episode of Backstage Pass, Gail Davis sits down with Jay Baer - business growth and customer experience expert and 2nd most popular tequila influencer in the world! Jay shares the keys to customer loyalty amidst the evolving landscape shaped by AI and actionable strategies for maximum impact.

In this engaging conversation, Jay Baer, a Hall of Fame speaker and expert in business growth and customer experience, shares insights on the importance of speed in customer service and the unique branding strategy he employs through his passion for tequila. He emphasizes actionable strategies for businesses to enhance customer experience and loyalty, while also discussing the role of personal branding and the importance of having a speaker manager in the industry.

Key topics in this episode include:

  • Jay Baer is a presentist, focusing on current customer needs.

  • Speed is the most critical factor in customer experience today.

  • Businesses must be quick, clear, and kind to retain customer loyalty.

  • AI will significantly change customer expectations in the near future.

  • Word of mouth marketing is essential and must be activated on purpose.

  • Tequila has become a unique differentiator in Jay's branding strategy.

  • Effective presentations should provide actionable insights for immediate implementation.

  • The importance of personal branding in a competitive market cannot be overstated.

Visit gdaspeakers.com to learn more about bringing Jay Baer to your next event!

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Backstage Pass: Ep. 24 - Jan Langbein & Karen White: What Nonprofit Pros REALLY Do Differently

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Backstage Pass: Ep. 24 - Jan Langbein & Karen White: What Nonprofit Pros REALLY Do Differently

Backstage Pass: Ep. 24 - Jan Langbein & Karen White: What Nonprofit Pros REALLY Do Differently

Jan Langbein & Karen White Bios

Jan Langbein

For more than 30 years, Jan Edgar Langbein has been an activist in efforts to end violence against women. Currently, as CEO of Genesis Women’s Shelter & Support, Ms. Langbein oversees Genesis’ internal and external operations as well as funding and community education.

Recognized as a National Expert on the dynamics and effects of domestic violence, Ms. Langbein conducts training, keynote, and workshop programs for numerous local, state, and national conferences, social and civic organizations, and corporations. Ms. Langbein provides expert testimony in court cases and trains law enforcement and prosecutorial professionals to enhance their efforts to end violence against women. In partnership with the Dallas Police Department and the Federal Bureau of Investigation, Ms. Langbein co

founded the annual International Conference on Crimes Against Women with advanced practices of investigation and prosecution bringing together law enforcement, advocates, prosecutors, and forensic health professionals.

Under Ms. Langbein’s leadership, Genesis has grown from a seven-room emergency shelter to a full-service response for victims of domestic violence. Genesis Women’s Shelter & Support provides a continuum of care which includes expanded shelter services, transitional housing, day care, an on-site school, access to civil legal representation, jobs readiness programming, ESL education, advocacy, and counseling at their residential and nonresidential facilities. Genesis is unique as one of the few victim services programs in the country that accomplishes sustainability without government funding. Since its inception, Genesis has not only developed services of excellence but also innovative programs and funding sources. The organization and success of this model program has been shared statewide to other NGOs.

In 2009, Ms. Langbein concluded a Presidential Appointment as Senior Policy Advisor to the Director of the United States Department of Justice Office on Violence Against Women (OVW). As Senior Policy Advisor, Ms. Langbein served as chief strategist of OVW. On behalf of the Director, she guided and evaluated program and administrative processes and worked to implement standards and protocols for internal and external operations. She supported the ongoing efforts within OVW for policy issues regarding the implementation of the Violence Against Women Act.

Her extensive professional affiliations include board, advisory, and committee positions with the Texas Council on Family Violence, Family Violence Prevention Council, Dallas County Family Violence Task Force, Family Violence Coalition, Dallas Mayor’s Task Force on Domestic Violence, Greater Dallas Injury Prevention Center, and the North Texas Food Bank. She is the recipient of numerous awards for her leadership and community service including the FBI Director’s Community Leadership Award, Mosaic Family Services Champion of Human Rights Award, the Mary Harriman Community Leadership Award, Maura Award, Woman of Distinction Award, Women’s Advocacy Award, Southern Methodist University’s Profiles in Leadership Award, George Washington Honoree Medal, Peacemakers’ Dallas Peace Patron Award, the Dallas Bar Association Liberty Bell Award, and the George W. Bush Institute Trailblazer Citation.

Ms. Langbein has been qualified for expert testimony in Dallas, Collin, Tarrant, and Ellis Counties for civil, criminal misdemeanor and felony proceedings, and has provided expert testimony in immigration cases as well as courts martial at Ft. Hood and Lackland Air Force Base.

Karen White

Currently serving as the President & CEO of Texas Women’s Foundation, Karen is a dynamic, mission-driven and results-oriented leader, Karen has spent the past 20 years leading nonprofit organizations focused on the needs of women and children. With an extensive background in marketing and communications, Karen began her nonprofit career in cause-related marketing with Susan G. Komen where she ultimately served as the Managing Director of Sports and Sponsorships with responsibility for Komen’s Race for the Cure® and 3-Day for the Cure® signature events.

Building on her experience in connecting big brands with life-saving missions, Karen served as the Senior Vice President of Strategic Partnerships for ALSAC/St. Jude Children’s Research Hospital where she doubled the impact of the St. Jude Thanks & Giving Campaign® and expanded the organization’s partnerships with corporate partners and premier sports leagues including the NFL and PGA.

A University of Georgia graduate and member of Tri Delta sorority, Karen returned “home” in 2014 to serve as Tri Delta’s Chief Executive Officer. During her tenure, Karen increased engagement among the organization’s 250,000 collegiate and alumnae members worldwide with a focus on personal and professional development, and diversity, equity, inclusion, access and belonging. She also helped create a culture of philanthropy among Tri Delta’s members. In 2024, Tri Delta will celebrate 25 years of partnership with St. Jude Children’s Research Hospital and will top $100 million in funds raised for the mission.

Additionally, Karen helped grow the impact of Tri Delta’s Foundation, more than doubling its assets under management in support of scholarships, educational grants and needs-based assistance for Tri Delta’s members along with grants to enhance the organization’s educational programs. She also led the significant growth of the Tri Delta’s housing arm through strategic capital investments and acquisitions.

As the single mother of three young adults, Mary Patrick (29), Will (25) and Tee (23), Karen’s passion for women and children runs deeply. To her core she believes that strong women, indeed create a better world. When she’s not advocating for Texas women and girls, she enjoys playing pickleball, practicing Pilates or walking her rescue dog, Murdock.

show notes

Gail Davis is joined by Jan Langbein (CEO of Genesis Women’s Shelter) and Karen White (President & CEO of Texas Women’s Foundation) share powerful stories and hard-earned lessons from years of leading mission-driven organizations—and hosting events that truly move people to act.

Dallas nonprofit leaders Jan Langbein and Karen Hughes White discuss the intricacies of planning successful events for nonprofits and explore the importance of selecting impactful speakers along, the challenges faced in event planning, and the significance of VIP engagement. The conversation highlights the need for strategic planning, managing relationships with sponsors, and what it takes to ensure successful outcomes.

Key topics in this episode include:

  • Jan Langbein and Karen White's background and experience in planning events in the nonprofit sector.

  • Event planning for nonprofits requires strategic thinking and creativity.

  • The choice of speakers can significantly impact the success of an event.

  • VIP engagement is crucial for fundraising and donor relations.

  • Managing expectations with sponsors is essential for event success.

  • Challenges for nonprofit events - and how GDA can help.

  • The stakes are high in securing speakers for nonprofit events.

  • Community impact is at the heart of nonprofit work.

Visit gdaspeakers.com to learn more about bringing a keynote speaker to your next event!

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Backstage Pass: Ep. 22 - Felipe Gomez: The Universal Message of the Virtuoso Mindset

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Backstage Pass: Ep. 22 - Felipe Gomez: The Universal Message of the Virtuoso Mindset

Backstage Pass: Ep. 22 - Felipe Gomez: The Universal Message of the Virtuoso Mindset

Felipe Gomez Bio

We call a supremely talented person in the arts and sports a virtuoso. Keynote pianist Felipe Gomez believes the term also applies to business. Felipe has an impressive decades-long business history as an entrepreneur and senior executive in multinational firms, but his passion has always been music. Obsessed with learning the habits of virtuoso musicians, Felipe believes applying the virtuoso mindset is the key to achieving breakthrough success in business and life. In 2014, Felipe combined his business experience with his passion for music and began his speaking career full time. He has gained worldwide recognition, inspiring audiences on five continents and in 33 countries with his dazzling musical interpretation of the traits that define a virtuoso. Charismatically commanding the audience from his grand piano, Felipe’s presentations are fun, interactive, and deliver great content in both English and Spanish. The author of two books on exceptional performance, Felipe uses his music and business insights to help unleash the individual and collective virtuosity in organizations.

Born in Colombia, Felipe began playing piano at the age of four. He came from a musical family – there was always music in the house. After graduating Universidad de Los Andes in Bogota, Felipe pursued a career in business, becoming known for his strategic vision and ability to innovate across diverse industries.

At Compass Group, the world's largest food-catering company, Felipe served as the Managing Director for the operation in Colombia. There he led initiatives that not only tripled the division’s revenue but also increased operating profits by 130% through keen strategic acquisitions and a focus on operational improvements and innovation. He later served as the Innovation and International Business Development Director for Latin America.

Felipe led the launch of Farmacity in Colombia, establishing it rapidly as a dominant force in the pharmacy retail sector by opening 12 stores in just 20 months and positioning the brand as a leader in the market.

He co-founded Azurian, a pioneering internet consulting firm in Latin America, guiding its expansion into seven countries and driving its rise as a significant regional consultancy firm.

Beyond his corporate success, Felipe founded Allegro, a non-profit organization that brings therapeutic live music to hospital settings like ICUs, delivery rooms, and cancer treatment areas.

Combining his corporate and entrepreneurial experience with his passion for music is Felipe’s greatest joy. He has a gift for empowering individuals and organizations to transform their behaviors, embrace risk, learn from failure, and achieve mastery.

Felipe has spoken at prestigious management and leadership conferences around the world, including TED, the Global Peter Drucker Forum, WOBI, the Oslo Business Forum, the World Business Forum, and many more. He has appeared at over 1,000 presentations for corporate, association, and global leadership events and consistently delivers unforgettable experiences that leave lasting impact.

Felipe’s first book, published in 2019 is Attitude-E, a bestseller that introduces a powerful framework for success through an entrepreneurial mindset, anchored in six levers: Envision, Energy, Endurance, Ensemble, Elasticity, and Engagement.

His second book, Bitacora De Una Pandemia En Quince Conversaciones, was published in Spanish in 2020 and is a collection of conversations he had during the pandemic with a number of thought leaders in different fields.

Felipe is now writing his third book, Virtuoso.

Felipe currently lives in Atlanta, Georgia with his family and holds an MBA from the International Institute for Management Development (IMD) in Switzerland, where he also completed a program on Leading Digital Business Transformation.

Learn more about felipe gomez

show notes

On this episode of Backstage Pass, Gail Davis sits down with Felipe Gomez to explore how adopting the virtuoso mindset is the key to achieving breakthrough success in business and life. By weaving grand piano performances into his presentations, Felipe taps into a universal language that transcends industries, cultures, and backgrounds, with insights that resonate deeply with audiences around the world. 

Felipe discusses his journey from a corporate executive to a sought-after speaker, emphasizing the importance of continuous improvement and the unique concept of being a 'virtuoso' in business. He shares insights on how his diverse career experiences shape his approach to speaking and the universal appeal of his message, which resonates across cultures and industries. The conversation highlights the emotional connection created through music and the significance of audience engagement in his presentations. In this engaging conversation, Felipe discusses the transformative power of music in creating unity and emotional connections through his keynotes and performances. He emphasizes the importance of audience engagement, the role of humor in breaking down barriers, and the significance of humility in leadership. Felipe also shares insights into his journey as a speaker, having a grand piano for his performances, and his upcoming projects focused on enhancing listening skills through music.

Key topics in this episode include:

  • The importance of continuous improvement in his presentations.

  • The concept of being a 'virtuoso' relates to having virtues in business.

  • Felipe's diverse career background enhances his credibility as a speaker.

  • His presentations combine music and business insights for emotional impact.

  • Audience engagement is a key component of Felipe's speaking style.

  • He believes in the universal appeal of his message across cultures.

  • Felipe's approach is rooted in ancient philosophy relevant to modern challenges.

  • The emotional connection created through music enhances the audience experience. Music creates strong bonds and unity among people.

  • Humor helps to break down audience barriers.

  • Emotional connections lead to open-mindedness.

  • Feedback on authenticity is crucial for success.

  • Small stages are important for refining one's craft.

  • Humility is a key virtue in leadership.

  • The beauty of listening can enhance personal relationships.

  • Leadership is an art that combines insight and inspiration.

Visit gdaspeakers.com to learn more about bringing Felipe Gomez to your next event!

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Backstage Pass: Ep. 21 - Aron Ralston: Finding Blessings in Life's Boulders

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Backstage Pass: Ep. 21 - Aron Ralston: Finding Blessings in Life's Boulders

Backstage Pass: Ep. 21 - Aron Ralston: Finding Blessings in Life's Boulders

aron ralston bio

Aron Ralston's extraordinary story of survival after an 800-pound boulder trapped him in a remote Utah canyon captured global headlines in 2003. In his New York Times best seller, Between a Rock and a Hard Place, the Oscar-nominated film, 127 Hours, and on stage, Ralston takes audiences vicariously through those six days without water, means of communication, or hope of escape, to the ecstatic moments when he freed himself by severing his own arm.

Following a miraculous rescue spearheaded by his mom and with the aid of prosthetics he helped design, Aron returned to his outdoor passions, completing elite mountaineering projects which remain unrepeated even to this day. He has interviewed with Tom Brokaw, David Letterman, and Jay Leno, and received standing ovations and industry-leading testimonials from over five hundred groups around the world. Attendees credit Ralston's story with encouraging them through disease, disability, and loss, even saving their lives from suicide and depression.

Aron's incredible triumph in the face of insurmountable odds inspires audiences to harness the power of their deepest motivations, relationships, and mindset to transform personal and professional "boulders" into their blessings. Today, Ralston continues to pursue high-altitude adventures, advocates for wilderness protection, and tries to keep up with his two spirited children, Leo and Elisabetta.

Learn more about aron ralston

show notes

On the latest episode of Backstage Pass, Gail Davis sits down with Aron Ralston for a powerful conversation about resilience, mindset, and finding meaning in the face of unimaginable adversity. Aron shares how being trapped by an 800-pound boulder became the catalyst for profound personal transformation—and how the “boulders” we all face can become unexpected blessings. Tune in to hear how Aron inspires audiences to embrace crisis, connect with their deepest motivations, and turn life’s toughest moments into defining breakthroughs. 

In this conversation, Aaron Ralston shares his harrowing survival story after being trapped by a boulder for six days in a Utah canyon. He reflects on the physical, mental, and emotional challenges he faced during this time, emphasizing the power of love and connection with family as his motivation to survive. Ralston discusses the importance of gratitude, the miraculous timing of his rescue, and the lessons learned from his experience, including how to shift one's mindset from adversity to opportunity. His story serves as an inspiration for resilience and personal growth. In this conversation, Aron Ralston shares his journey of resilience and personal growth following a life-altering experience. He discusses the importance of character strengths, the purpose of helping others, and the process of writing his book and adapting it into a film. Ralston reflects on the universal themes of adversity and emphasizes the transformative power of perspective and the lessons learned from navigating personal challenges, particularly in co-parenting.

Key topics in this episode include:

  • Aaron’s survival story is a testament to resilience.

  • The power of love and connection can motivate us in dire situations.

  • Gratitude can displace despair and foster a positive mindset.

  • Facing adversity can lead to profound personal growth.

  • The importance of accountability in our choices.

  • He encourages others to find motivation in their loved ones.

  • The experience of being trapped taught him about what's truly important in life.

  • How his journey highlights the miraculous nature of life and timing.

  • He believes that we can choose how to respond to challenges.

  • The mindset shift from despair to gratitude is crucial for overcoming obstacles. Character strengths help us navigate life's challenges.

  • Writing his book and consulting on the film adaptation of his story.

  • Adversity can be transformed into opportunity.

  • Perspective is key in overcoming hardships.

Visit gdaspeakers.com to learn more about bringing Aron Ralston to your next event!

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Backstage Pass: Ep. 20 - Gian Paul Gonzalez: Living ALL IN - A Lifestyle of Purpose & Impact

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Backstage Pass: Ep. 20 - Gian Paul Gonzalez: Living ALL IN - A Lifestyle of Purpose & Impact

Backstage Pass: Ep. 20 - Gian Paul Gonzalez: Living ALL IN - A Lifestyle of Purpose & Impact

Gian Paul Gonzalez bio

During the New York Giants’ 2011 Super Bowl run, much of their inspiration is attributed to Gian Paul Gonzalez (pronounced John-Paul). Prior to the Giant’s Christmas Eve game with the NY Jets, Gonzalez delivered the now famous “ALL IN” rally cry message during the Giants’ chapel service and is now widely recognized as having inspired the New York Giants to their Super Bowl victory and was featured on ESPN on Super Bowl Sunday, and has had notable appearances on Fox News, ABC and CNN. He has traveled across the nation as a motivational speaker for the NBA’s Portland Trailblazers, to the Army Cadets at West Point, United States Air Force, Anheuser-Busch, Sam’s Club, Patch.com, PNC Bank, DSW Shoes as well as many other corporate, athletic, government agencies, and educational institutions.

Gonzalez, a high school teacher in Union City, N.J., was asked to lead a chapel service for members of the New York Giants team the night before the team’s Christmas Eve 2011 game against the New York Jets. There was little hope then that the team would make it to the playoffs.

To illustrate the concept of commitment Gonzalez handed each football player a poker chip, instructing them to write their number on one side of the chip and write what they wanted to be committed to on the other side. He then shared with the team the meaning behind the poker phrase “All In”. He inspired them to be committed and put all their “chips” on the table.

“We are faced with decisions every day at which time we can decide to be fully committed, or all in,” says Gonzalez, a former All-American forward, who passed up a professional basketball contract to continue his work with at-risk youth. “I said to the players, ‘I want you to fully commit to being all in on something.’”

Gonzalez went on to urge players to fully commit to anything they take on, whether as a father, husband, son or even, a football player.

Next day after Gian Paul’s chapel message the Giants beat the Jets 29-14. In a post game interview, Giant’s Defensive End, Justin Tuck credited the chapel speaker’s (Gian Paul) message of being “All In” as the reason the Giants won that day. The team went on to win every game, up to and including Super Bowl XLVI, where they beat the New England Patriots 21-17.

Gian Paul Gonzalez is himself an inspiration. He was a former NCAA First Team All-American forward from Montclair State University scoring nearly 1,400 points in his 3 year career. Played in the NBA Summer League in 2007 and was offered a few professional basketball contracts, yet he turned them down in order to continue his work with at-risk youth. He is a gifted motivational speaker and is the founder of Hope + Future, an organization dedicated to using athletics & physical fitness to share a message of hope and striving for excellence in inner-city public schools and juvenile jails.

Gian Paul is the Founder and Executive Director of Hope + Future Foundation. Hope + Future is located in West New York, NJ, it is one of the most diverse cities in the county, and is one of the most densely populated areas in the US, yet there was no youth Center for students to go after school. The mission of the Hope + Future is to provide health and wellness programs for youth to give them hope in their academic, social and economic future. The Hope + Future Foundation provides opportunities for youth to proactively become empowered members of their community through extracurricular activities, events and programming to provide health, and wellness while bridging the gaps between individual growth, improving families, and unifying communities around a common core belief that there is a hope for each child personally, academically, socially, and economically while creating numerous mechanisms to achieve in the present and in the future.

"ALL IN' is not a slogan, it's a LIFEstyle.

Learn more about gian paul gonzalez

show notes

On this episode of Backstage Pass, Gail Davis sits down with Gian Paul Gonzalez—the man behind the New York Giants’ iconic “All In” rally cry—for a powerful conversation on purpose, resilience, and showing up fully in life. From inspiring Fortune 500 companies to mentoring at-risk youth, Gian Paul shares what it truly means to live “all in”—at home, on stage, and in service to others. His stories of mindset, presence, and personal commitment will leave you energized to lead with heart and impact. 

In this engaging conversation, Gail Davis interviews Gian Paul Gonzalez, the man behind the iconic 'all in' rally cry for the New York Giants. They explore his journey from a high school teacher to a motivational speaker, his commitment to working with at-risk youth, and the lessons learned from sports and resilience. Gian Paul shares insights on living an 'all in' lifestyle, the importance of being present with family, and how he connects with diverse audiences through his powerful messages. In this conversation, Gian Paul Gonzalez and Gail Davis explore the themes of self-care, commitment, resilience, and youth empowerment. They discuss the importance of being 'all in' for oneself and others, using the poker chip analogy to illustrate commitment. Gian Paul shares personal experiences of resilience during challenging times and highlights the work of the Hope + Future Foundation in empowering youth through coffee education. The conversation emphasizes the significance of mindset in personal growth and the impact of community service.

Key topics in this episode include:

  • Gian Paul's 'all in' message originating from a chapel service for the Giants.

  • The importance of resilience and commitment in challenging times.

  • His background as a teacher helped him connect with athletes and youth.

  • Gian Paul found fulfillment in working with at-risk youth over pursuing professional sports.

  • Sports can serve as a bridge for meaningful conversations and mentorship.

  • The 'all in' lifestyle is customizable and personal for everyone.

  • Being present with family is crucial in today's digital age.

  • Gian Paul uses personal experiences to resonate with diverse audiences.

  • He encourages individuals to reflect on their personal commitments.

  • The importance of engaging with youth through shared activities like sports. We often neglect self-care while caring for others.

  • Commitment requires being all in, both personally and professionally.

  • The poker chip analogy illustrates the importance of commitment.

  • Real commitment is shown in actions when no one is watching.

  • Resilience can be found in pursuing passions during tough times.

  • Teaching youth valuable skills can empower them for the future.

  • Coffee education can provide job opportunities for young people.

  • Creating a sense of belonging is crucial for youth development.

  • Change is hard, but it requires a willingness to surrender.

Visit gdaspeakers.com to learn more about bringing Gian Paul Gonzalez to your next event!

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